Our fully Managed Support Service provides you with:
- Both external and internal dedicated Account Managers
- Carrier grade connectivity and hardware
- Access to our unique Gateway Management Platform ensuring optimum Gateway performance
- Proactive Account Management, we constantly look for further savings for you
- Remote diagnostics via our Gateway Management Platform
- Fast response to all support issues and where applicable, remote intervention and resolution. Field Engineer’s visit if necessary
- Bespoke Service Level Agreement, tailored to suit your needs
- The Solution is programmed to reroute calls if required, so no calls are ever lost
- Disaster recovery and fallback structural resilience as standard
